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This course introduces trainees to the fundamental concepts of the hospitality and tourism industry. It covers the structure and roles of the industry, key service principles, workplace communication, personal grooming, and customer care. The course aims to build a strong foundation for trainees pursuing a career in front office operations by emphasizing professionalism, service ethics, and the importance of tourism in national development.

FREE
Course Access

Unlimited Duration

Last Updated

May 31, 2025

Students Enrolled

3

Total Video Time

111 years, 1 month

Posted by
Certification

This self-reading module describes the knowledge, skills and attitude required to acquire information on the hospitality and tourism industry by updating personal and organizational knowledge of the hospitality and tourism industry. It also helps to update and apply information on hospitality and tourism industry technologies which are applicable with in the current range of technology. The module will also help the trainees in searching the sources and applying information on legal and ethical issues for the hospitality and tourism industry. The module will elaborate detailed operations, classifications, nature and more relevant concepts pertaining to the hospitality and tourism industry.

This module covers the units:

• Basics of hospitality and tourism industry

• Legal and ethical issues for the hospitality industry

• Hospitality and tourism industry technology

• Personal and organizational knowledge of the tourism industry

Learning Objective of the Module

• Acquire information on the hospitality and tourism industry

• Source and apply information on legal and ethical issues for the hospitality industry

• Source and apply information on hospitality and tourism industry technology

• Update personal and organizational knowledge of the tourism industry

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Nebeyu Samuel
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